Please note that this clutch is hand painted. Each clutch is unique in its own way. After customization, each bag is sprayed with a sealant to prevent the lettering from chipping. It is advised to handle with care, avoid excessive scratching and rubbing, for longer product life.
REFUND AND RETURN POLICY
For the safety of our customers and employees, we are not accepting returns or exchanges due to COVID-19.* All purchases are final sale. We apologize for any inconvenience this may cause. We hope to resume our previous return and exchange policy in the near future.
*All body jewelry purchases are final sale year around.
Shipping & Handling
Please note, items are shipped within 5-7 business days upon receiving payment unless otherwise specified.
Claims for Product Loss or Damage
Please note, orders are typically packaged and shipped to our customers via USPS or UPS. Our quality assurance guarantee is that our products are carefully and attentively packaged prior to the delivery process. Proof of damage and loss of content forms can be submitted via www.usps.com/help/claims.htm for USPS deliveries or https://www.ups.com/us/en/support/file-a-claim.page for UPS deliveries. Once our products leave our possession, en route to our customers — it is the customers responsibility to submit/file loss or damage claims with either USPS or UPS, depending on which carrier is used for your delivery. Thank you.